01. Shipping Policy Overview

This policy applies to products ordered through the official ZXVQJ™ online store at zxvqj.com. It explains the difference between order preparation and shipping transit, available shipping destinations, tracking information, and the support available for delivery issues.

Shipping arrangements depend on the delivery address, checkout options, available products, fulfillment arrangements, and carrier operations.

02. Order Processing Time

Orders are normally processed within 1–2 business days after successful payment confirmation. Processing includes order review, preparation, and transfer for dispatch.

Business days generally exclude weekends and applicable public holidays. Exceptional order volume, payment verification, stock availability, or inaccurate order details may cause additional processing time.

Processing time is separate from estimated shipping transit. An order is not considered delivered simply because preparation has been completed.

03. Estimated U.S. Shipping Time

Actual transit may be affected by weather, customs procedures, carrier network delays, public holidays, transportation disruptions, regional delivery conditions, or other unforeseen circumstances.

A delivery estimate shown in a notification or on a carrier website should not be interpreted as a guarantee unless an expressly guaranteed delivery service has been offered and accepted.

04. Understanding the Delivery Journey

The overall order-to-delivery period includes both processing and shipping transit. Please allow for both stages when planning a gift or time-sensitive purchase.

05. Shipping Destinations

Available destinations are determined by the active shipping and checkout configuration. Customers should enter their delivery address to confirm whether the store currently supports shipping to that destination.

If a destination is not offered during checkout, the corresponding shipping service may be unavailable. Contact support with questions about a particular delivery location before ordering.

06. Shipping Charges

Any applicable delivery fees are displayed during checkout based on the selected items, destination, and available shipping method. Review the final checkout total before authorizing payment.

Shipping offers or promotional thresholds, where available, apply only according to the conditions shown at the time of purchase.

07. Jewelry Packaging & Handling

Jewelry can include delicate settings, stones, decorative details, and fine components. Packaging arrangements may vary by item and should be appropriate for the product's shape and characteristics.

While protective packaging helps reduce damage in transit, no shipment is entirely free of handling risks. If an item arrives damaged, preserve the packaging and contact us promptly with photographs where possible.

Gift packaging is included only when expressly stated in the product listing or selected through an available checkout option.

08. Tracking Your Order

Tracking details will be provided after dispatch when available for the shipping service used. Tracking may take additional time to display the first carrier scan or movement.

Carrier tracking estimates and status descriptions are supplied by the relevant delivery provider. If you need assistance interpreting an update, contact customer support with your order number.

09. Accurate Shipping Information

Customers should provide a complete and accurate delivery address at checkout, including the recipient's name, street and unit number, city, state, ZIP or postal code, and contact details.

If you notice an address error, contact us immediately. We will attempt to help before dispatch, but changes cannot always be made once fulfillment or shipping has begun.

Any additional costs resulting from an address error or redelivery will be handled according to the circumstances, relevant carrier rules, and applicable law.

10. Customs, Duties & Import Requirements

Depending on shipment origin, destination, and the shipping arrangement, customs processing or import requirements may apply. Any fees collected through checkout should be reflected in the checkout total.

Where additional duties or charges may apply outside checkout, responsibility depends on the disclosed shipping arrangement and applicable law. Government procedures may also affect delivery timing.

11. Delays & Unexpected Disruptions

Delivery can be delayed by events outside the normal shipping process, including severe weather, public holidays, customs inspection, carrier disruption, transportation issues, or regional conditions.

If an order experiences a significant shipping concern, contact our team with the order and tracking details. We will review the available information and explain appropriate next steps.

Nothing in this policy removes statutory remedies available for delayed or undelivered goods.

12. Missing, Damaged, or Incorrect Deliveries

If a parcel appears lost, is marked delivered but cannot be located, or arrives with damaged or incorrect merchandise, contact service@zxvqj.com promptly.

Provide the order number, tracking details, a description of the concern, and relevant photographs where available. We will review the circumstances and coordinate with the appropriate providers as necessary.

Remedies may include a replacement, refund, or another suitable solution according to the circumstances and applicable consumer law.

13. Separate Shipments

In some circumstances, products from a single order may be shipped in different packages. When this happens, packages may have separate tracking information and may arrive at different times.

If you believe part of your order is missing, review any shipping notifications and contact support for assistance.

14. Shipping Assistance

For processing, delivery, tracking, or shipping-related questions, contact service@zxvqj.com or call +852 6528 5815.

Customer Service Hours: 8:00 AM – 10:00 PM Daily. Please include your order number and relevant tracking information.