Contact information

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ZXVQJ™ · Exclusive Customer Care

Contact Us

Every beautiful experience begins with thoughtful service. Whether you are discovering a new piece of jewelry, preparing for a special occasion, or checking an existing order, our customer support team is here to assist.

01 · Personal Assistance

How May We Assist You?

At ZXVQJ™, we believe attentive communication is an essential part of a refined shopping experience. We welcome questions about our jewelry collection, product specifications, order confirmations, payment, shipping, tracking, and after-sales service.

Email Support

Contact our team with product questions, order concerns, or return inquiries. Include your order number where applicable.

service@zxvqj.com

Telephone Support

Speak with our customer support team during published service hours. International calling charges may apply.

+852 6528 5815

Official Online Store

Explore available jewelry designs, product descriptions, and checkout information through our official website.

www.zxvqj.com

Customer Service Hours: 8:00 AM – 10:00 PM Daily

Messages received outside service hours will be reviewed during subsequent support hours. Requests requiring investigation with a carrier, payment provider, or fulfillment partner may take longer to resolve.

02 · Before & After Your Purchase

Personalized Support at Every Stage

Before Placing an Order

We can assist with questions regarding:

Available necklaces, earrings, bracelets, and rings.
Product dimensions and sizing information.
Materials, plating, and stone descriptions shown in listings.
Jewelry care and appropriate storage.
Gift selection and styling questions.
Checkout and shipping availability.

For gemstone origin, precious-metal purity, or other material claims, please rely on the specifications expressly provided for the individual item.

After Placing an Order

Our team can assist with:

Order confirmation and payment questions.
Requests for changes before dispatch.
Shipping and tracking information.
Delayed, missing, or incorrectly delivered parcels.
Damaged, defective, or incorrect items.
Returns, exchanges, and refunds.

Include your order number and checkout email address so we can locate your purchase efficiently.

03 · Reporting a Problem

When Something Is Not Quite Right

If an item arrives damaged, defective, incomplete, or materially different from the product description, contact us promptly. We will review the issue and provide an appropriate remedy in accordance with our policies and applicable consumer law.

To help our review, please send your order number, a description of the issue, and relevant photographs of the product, packaging, and shipping label when available.

Jewelry can feature delicate settings and decorative components. Please retain the item and its packaging until you receive instructions from our support team.

Important Return Information

Please contact customer support before shipping an item back. Our registered business address is not automatically our return receiving facility. For authorized returns, our team will provide the applicable return location and instructions.

A Thoughtful Shopping Experience

Service With a Personal Touch

We want every customer to feel informed and supported, from discovering an art-inspired design to receiving and caring for a new favorite piece.

04 · Official Store Details

Business & Contact Information

Business Information

Brand NameZXVQJ™

Legal CompanyXiamen Huiyingxing Technology Co., Ltd.

Legal RepresentativeGuo Bingyan