01. Categories of Personal Information

Depending on how you use our website, we may collect or receive the following types of information:

02. Sources of Information

Personal information may come directly from customers during checkout, account registration, support communications, and optional subscriptions. Certain technical data may be collected automatically when the website is used.

We may also receive relevant information from third-party providers involved in payment processing, shipping, fraud prevention, website operation, analytics, and customer support, depending on services used.

03. Why We Process Personal Information

• To create, confirm, prepare, and fulfill orders.
• To process payments, cancellations, returns, and approved refunds.
• To arrange shipment, share necessary delivery information, and provide tracking updates.
• To respond to inquiries and investigate complaints or product issues.
• To prevent fraudulent activity and protect website operations.
• To maintain and improve store functionality and customer experience.
• To comply with applicable legal, tax, financial, and recordkeeping obligations.
• To send marketing communications where appropriate permissions are obtained.
• To measure website performance or provide relevant advertising where those features are enabled and legally permitted.

04. Legal Bases for Processing

Where the EU or UK General Data Protection Regulation applies, we rely on an appropriate legal basis for each activity. Depending on the circumstances, this may include performance of a purchase contract, compliance with a legal obligation, legitimate interests that are not overridden by individual rights, or consent where required.

When processing relies on consent, withdrawal of consent does not invalidate earlier lawful processing.

05. Disclosure to Service Providers

We may share information when reasonably necessary to provide services, comply with law, or operate our online store. Relevant recipients may include:

• E-commerce and website-hosting providers.
• Checkout, payment processing, and fraud prevention services.
• Fulfillment partners, shipping carriers, and delivery services.
• Email and customer-support systems.
• Analytics or advertising service providers where enabled.
• Professional advisers, insurers, or government authorities where legally required.

These providers may act under their own privacy policies or contractual data protection obligations, depending on their role. Information shared should be relevant to the services provided.

06. Cookies & Similar Technologies

Our store and service providers may use cookies and other technologies to support cart activity, checkout, security, preferences, and technical operation. Additional analytics or advertising cookies may operate where the associated features are enabled.

Browser settings may allow you to delete or restrict cookies, although blocking essential technologies may interfere with normal shopping functions. Where applicable law requires consent for nonessential tracking, the relevant choices must be respected.

Some privacy laws provide opt-out rights for targeted advertising or certain forms of personal data sharing. Customers may contact us regarding available rights and controls.

07. Payments & Information Security

Payment transactions are handled through the relevant checkout and payment service infrastructure. We do not request complete payment card numbers, security codes, or banking passwords through ordinary customer support messages.

We use or rely upon reasonable technical and organizational measures intended to protect information, including available provider safeguards and access restrictions. However, no internet-based service can guarantee absolute security.

08. International Processing & Transfers

ZXVQJ™ operates an international online store through a company registered in China. Our service providers and the systems they use may be located in different countries from the customer.

Information may therefore be transferred, stored, or processed outside the customer's jurisdiction. Where applicable laws require safeguards for international transfers, appropriate legal mechanisms and protections must be used.

09. How Long Information Is Retained

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing assistance, resolving disputes, preventing fraud, and satisfying applicable legal obligations.

The retention period depends on the information category, legal requirements, and operational need. When information is no longer needed, it may be deleted, anonymized, or securely handled in accordance with applicable requirements.

10. Your Privacy Rights

Depending on your residence and applicable law, you may have certain rights relating to your personal information, such as:

We may need to verify identity or authorized representation before responding to a privacy request. Rights, response requirements, and legal exceptions vary by jurisdiction.

Requests can be submitted to service@zxvqj.com with the subject line Privacy Request. We will respond in accordance with applicable law and will not unlawfully discriminate against customers for exercising privacy rights.

11. Additional U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights if the relevant law applies to our business and processing activities. These can include rights to know, access, correct, delete, and opt out of certain forms of data sale, sharing, or targeted advertising.

Some state laws also address recognized opt-out preference signals. Where applicable, relevant signals and verified requests must be handled according to the law and the site's active privacy controls.

Contact us if you wish to submit an applicable privacy request or need information about available choices.

12. Marketing Communications

Where optional promotional communications are offered, they will be sent in accordance with applicable marketing laws and relevant permissions. You may unsubscribe using a method included in an email where available or contact us to request removal from optional marketing communications.

Transactional notices, such as payment confirmation, shipping updates, or necessary order-related messages, may continue when required to complete or administer a purchase.

13. Children's Privacy

Our online jewelry store is intended for general consumer shopping and is not directed toward children below the age at which independent online consent is legally permitted.

We do not knowingly seek to collect children's personal information in violation of applicable law. If you believe information was provided improperly by a child, contact us so the matter can be reviewed.

14. Third-Party Websites

Our website may contain links to external websites, payment services, or shipping providers. Their privacy practices may differ from ours and are governed by their respective policies. We encourage customers to review those policies when using third-party services.

15. Updates to This Policy

We may amend this Privacy Policy to reflect changes in the services we use, our processing activities, legal requirements, or store operations. The updated version will be published on the website with the applicable revision date, and additional notice will be provided where required by law.

16. Privacy Contact

For questions about personal information, privacy choices, or a data rights request, please contact service@zxvqj.com or call +852 6528 5815.

Customer Service Hours: 8:00 AM – 10:00 PM Daily.

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